Terms and Conditions

These terms govern your use of the Scale Up AI website and any services or products purchased through it.

Scale Up AI is operated by Jorge De Andrade.

Email: Jorge,De.Andrade@GrowThe.Biz
Business address: Maypole Dock, Quaker Lane, UB2 4RG London, UK

You may use this website only for lawful purposes. You must not attempt to damage the website, interfere with its operation, gain unauthorised access or misuse its content.

We may update, suspend or withdraw parts of the website when reasonably necessary.

Website content is provided for general information and education. It does not constitute legal, financial or other regulated professional advice.

We take reasonable care when preparing content but cannot guarantee that everything will always be complete, current or suitable for your particular circumstances. AI technology changes quickly, and examples or recommendations may become outdated.

You remain responsible for business decisions made using information from this website. We do not guarantee particular commercial, financial or operational results.

Unless otherwise stated, the website’s text, frameworks, graphics, videos, downloads and other original content belong to Scale Up AI or its licensors.

You may view and download content for personal or internal business use. You must not reproduce, sell, publish, modify or distribute it commercially without prior written permission.

Descriptions, prices, taxes, payment terms and delivery arrangements will be shown before you place an order.

An order becomes binding when we confirm it by email. Consulting, coaching, workshops and implementation services may also be governed by a separate proposal or service agreement. If that agreement conflicts with these website terms, the separate agreement will take priority.

Services will be provided with reasonable care and skill. However, outcomes may depend on your organisation’s data, systems, processes, decisions and participation.

Any cancellation or refund terms displayed during checkout or included in a separate service agreement will apply.

UK consumers buying online normally have a 14-day cancellation period. Different rules apply to services, physical goods and digital content:

• If you ask us to begin a service during the cancellation period, you may need to pay for work completed before cancellation.
• The right to cancel may end once a service has been fully performed with your prior agreement.
• Immediate access to digital content may require you to agree that your cancellation right will end when access begins.
• Business customers are subject to the cancellation terms stated in their order or service agreement.

Nothing in these terms limits your statutory consumer rights.

This website may link to third-party platforms or services. We are not responsible for their availability, security, content or privacy practices. Their own terms and policies will apply.

We do not exclude or limit liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Subject to those protections, we are not responsible for losses caused by reliance on general website content, circumstances outside our reasonable control or third-party services.

Our collection and use of personal information are explained in our Privacy Policy. Cookie use should be explained through the website’s cookie notice or settings.

We may update these terms when our website, services or legal responsibilities change. The latest version will be published on this page.

These terms are governed by the laws of England and Wales. Consumers retain any rights they have to bring proceedings in the part of the United Kingdom where they live.

Questions about these terms can be sent to Jorge.DeAndrade@GrowThe.Biz.

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.

Last updated: 03 January 2026